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Terms And Conditions - big dollar casino

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1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Big Dollar Casino website (the “Website”) and its related services (collectively, the “Service”).

By using this Website or accessing the Service, whether as a guest or a registered user with an account (“Account”), you acknowledge and agree to these Terms. This forms a legally binding agreement between you (“Customer”) and us, TD Investments Ltd., a limited liability company registered in Belize (Company Registration Number 000023410), with its registered address at 9 Barrack Road, Belize City, Belize (“Company”).

You should carefully review these Terms as they outline your rights and responsibilities when using the Service. If you do not accept these Terms, please refrain from using the Website or accessing the Service.

2. General Terms

2.1. Modifications & Updates
We reserve the right to update, modify, or amend these Terms at any time. Any changes will take effect immediately upon publication on the Website. You should regularly review this page to stay informed about updates.

  • If you disagree with any amendments, you must stop using the Service immediately.
  • Your continued use of the Website signifies acceptance of the revised Terms.
  • Any unsettled bets before changes take effect will remain subject to the pre-existing Terms.

3. Your Responsibilities

By accessing and using the Website, you confirm that:

3.1. Legal Age & Compliance

  • You are 18 years or older (or the legal gambling age in your jurisdiction).
  • You may be required to provide proof of age upon request.

3.2. Legal Capacity

  • You are mentally and legally capable of entering a binding agreement with us.

3.3. Jurisdiction & Legal Restrictions

  • You reside in a jurisdiction that permits online gambling.
  • You are not located in a country where online gambling is prohibited.
  • You are solely responsible for ensuring that using our Service complies with your local laws.

3.4. No VPNs or Proxies

  • You must not use VPNs, proxies, or other tools that conceal your real location.

3.5. Authorized Payment Use

  • You are the legitimate owner of the payment method used for deposits and withdrawals.

3.6. Good Faith Transactions

  • All payments made to us must be in good faith.
  • You must not attempt to reverse payments or initiate chargebacks.

3.7. Risk Awareness

  • Gambling involves risk, and you acknowledge that you may lose some or all of your deposited funds.
  • You are solely responsible for managing your gambling activity.

3.8. No Insider Betting

  • You must not use confidential or insider information when placing bets.

3.9. Personal Use Only

  • You are not acting on behalf of any third party or for commercial gain.
  • You must only use the Service in your personal capacity.

3.10. Fair Play & Integrity

  • You must not manipulate or exploit any feature within the Service.
  • You must not collude with other players to gain an unfair advantage.
  • You must conduct yourself in good faith at all times.

3.11. Affiliate Program Restriction

  • You (or your family members, employees, or associates) must not be registered in our Affiliate Program.

4. Restricted Use of the Service

You must not use the Service:

4.1. If You Are Underage

  • You must be at least 18 years old or of legal gambling age in your jurisdiction.
  • You must not act on behalf of or assist an underage individual in gambling.

4.2. If Online Gambling Is Illegal in Your Jurisdiction

  • You are solely responsible for ensuring that gambling is legal in your region.
  • Our availability in certain regions does not guarantee legality—you must verify compliance with local laws.

4.3. For Any Unlawful Purpose

  • You must not engage in any illegal activity or violate gambling regulations.

4.4. To Interfere With Other Players or the Website

  • You must not disrupt, manipulate, or interfere with the operations of the Website or its users.

4.5. To Engage in Fraud or Misuse

  • You must not use the Service to conduct fraudulent activities, including:
    • Collecting user data without consent.
    • Sending spam or unauthorized advertisements.
    • Scraping odds or violating our intellectual property rights.

4.6. For Multi-Account Usage or Fund Transfers

  • You may not open multiple accounts.
  • You cannot transfer funds between accounts.

4.7. Employees & Affiliates

  • Employees, contractors, affiliates, media partners, and their family members must not gamble using the Service without prior written approval.

4.8. Breach Consequences

  • If you violate these restrictions, we may:
    • Terminate your account.
    • Confiscate your winnings.
    • Pursue legal action.

5. Account Registration

When registering for an account, you agree to:

5.1. Account Approval

  • We reserve the right to reject any registration at our discretion.

5.2. Verification Requirements

  • Before betting or withdrawing, you must complete our verification process, including:
    • Submitting a valid ID (passport, driver’s license, or national ID).
    • Providing proof of residence (utility bill or bank statement).
    • Using a verified payment method.
  • We may restrict or suspend accounts until verification is completed.

5.3. Accurate Contact Information

  • You must maintain accurate and up-to-date contact details.
  • Failing to provide a valid email may result in account suspension.

5.4. One Account Per Player

  • Multiple accounts under the same user will be immediately closed.
  • Attempts to circumvent this rule via family members, associates, or third parties will result in account termination.

5.5. Financial Worthiness Checks

  • We may request additional financial data or run credit checks to verify your financial credibility.

5.6. Password Protection

  • You are responsible for keeping your password confidential.
  • If you suspect unauthorized access, you must notify us immediately.
  • We will not be liable for any losses resulting from unauthorized access.

5.7. Fair Usage of Account Information

  • You may not share, transfer, or display account details to third parties.
  • You must not capture or share Website content for commercial purposes.

5.8. Currency & Transactions

  • You may choose from the available currencies when depositing and withdrawing.
  • Some payment methods may not support all currencies—exchange rates may apply.

5.9. Account Approval Discretion

  • Registration does not guarantee account approval.
  • We reserve the right to decline applications without providing a reason.

5.10. Regulatory Compliance

  • We may request additional documentation at any time to ensure compliance with legal and anti-money laundering regulations.

6. Your Account

6.1. Account Currency & Transactions

  • Your account may support multiple currencies. However, all account balances and transactions will be displayed in the currency selected at registration.

6.2. Credit Policy

  • We do not provide credit for using our services. All wagers must be funded with your own deposited funds.

 

6.3. Account Closure or Suspension

  • We reserve the right to close or suspend your account if we:
    • Suspect that you are in violation of these Terms.
    • Need to ensure the integrity and fairness of our services.
    • Have any reasonable grounds to take such action.
  • If we close or suspend your account due to a breach of these Terms, we may:
    • Cancel or void any unsettled bets.
    • Withhold funds, including deposits.

 

6.4. Termination Without Prior Notice

  • We reserve the right to close or suspend any account without prior notice and return all remaining funds.
  • However, contractual obligations that have already matured will be honored.

 

6.5. Right to Refuse or Limit Bets

  • We may refuse, restrict, cancel, or limit any wager at any time for any reason, including bets placed:
    • In a fraudulent manner.
    • To circumvent our betting limits or system regulations.

 

6.6. Errors & Mistaken Credits

  • If an amount is mistakenly credited to your account, it remains our property.
  • Upon detection of such an error, we will notify you and withdraw the amount from your account.

 

6.7. Reporting Account Errors

  • You must immediately inform us if you become aware of any errors in your account transactions.

 

6.8. Responsible Gambling

  • Gambling should be for entertainment. If it stops being fun, stop playing.
  • If you feel you are losing control, we offer Responsible Gambling controls. Contact our Customer Support for assistance.
  • Requests may take up to 24 hours to process.

 

6.9. Account Ownership Restrictions

  • You cannot transfer, sell, or pledge your account to another individual.
  • This includes but is not limited to:
    • Ownership of account balances, winnings, deposits, bets, and rights.
    • Assigning, trading, or gifting your account in any way.

 

6.10. Account Closure Request

  • To close your account, send an email from your Registered Email Address to Customer Support via the Website.

 

6.11. Dormant & Inactive Accounts

  • If your account has been inactive for 12 consecutive months, it will be deemed dormant.
  • Dormant accounts will be managed per applicable laws and regulations.

 

6.11.1. Loyalty Program Expiration

  • Accounts that have not made a cash deposit in 12+ months will forfeit any accrued loyalty balance.
  • Non-depositing players (those who never made a cash deposit) will lose their loyalty balance after 90 days of inactivity.

 

6.11.2. Balance Cleanup Policy

  • If an account is inactive for 12+ months, the following balances will be forfeited:
    • Bonus balances without associated cash balances.
    • Both bonus and cash balances if both are present.
    • Cash-only balances.
  • We will make reasonable attempts to notify you before balance removal.

7. Deposit of Funds

7.1. Payment Methods & Currency Conversion

  • All deposits must be made using a payment method registered in your name.
  • Deposits in non-supported currencies will be converted using the daily exchange rate from OANDA.com or our payment processor.
  • Some payment methods may apply additional currency exchange fees.

 

7.2. Transaction Fees

  • Fees and charges may apply to deposits and withdrawals.
  • We generally absorb transaction fees for deposits.
  • You are responsible for any bank charges incurred.


7.3. Third-Party Payment Processing

  • Deposits made via credit/debit cards are processed by third-party providers.
  • Funds will only be credited upon successful authorization from your card issuer.


7.4. No Chargebacks

  • You must not initiate chargebacks, cancellations, or reversals of deposits.
  • If you do:
    • You must reimburse us for the reversed amount.
    • Any winnings from those funds will be forfeited.


7.5. Bonus & Promotional Offers

  • If you accept a bonus offer, you agree to abide by the bonus terms.


7.6. Illegal Funds

  • Deposits must not originate from:
    • Criminal, fraudulent, or unauthorized activities.


7.7. Transaction Records

  • If you deposit via credit card, we recommend keeping:
    • A record of transactions.
    • A copy of these Terms.


7.8. Legal Responsibility

  • Online gambling may be illegal in your jurisdiction.
  • You must not deposit funds if gambling is prohibited where you reside.

8. Withdrawal of Funds

8.1. Withdrawal Requests

  • You may withdraw cleared, unutilized funds by submitting a withdrawal request.
  • The minimum withdrawal per transaction is $100 USD (or equivalent currency).


8.2. Wagering Requirement

  • If you have not wagered your deposit at least once, we may charge a $20 processing fee.


8.3. Identity Verification

  • We may require photo ID, address confirmation, or other verification before approving withdrawals.
  • If requested, documents must be submitted within 14 days.


8.4. Withdrawal Methods

  • Withdrawals must be sent to the original deposit method whenever possible.
  • Exceptions may require additional security checks.


8.5. Inaccessible, Dormant, or Locked Accounts

  • If you cannot access your account, contact Customer Support to process a withdrawal.


8.6. Compliance with Restricted Use Policy

  • If you breach our Restricted Use Policy, we cannot guarantee successful withdrawals.


8.7. Large Withdrawals & Installments

  • Withdrawals up to $2,500 will be paid in a single lump sum.
  • Larger withdrawals (above $2,500, up to $10,000 per installment) may be paid in multiple installments.


8.8. Withdrawal Fees & Processing Time

Bitcoin – US$0.00 (or the equivalent in your account currency) Fees – Up to three [3] Business days once payment is processed.

Wire Transfer – US$20 (or the equivalent in your account currency) Fees – Up to five [5] Business days once payment is processed.

9. Payment Transactions & Processors

9.1. Responsibility for Payments

  • You are fully responsible for all payments owed to us.
  • If a payment is reversed, you must compensate us for the loss.


9.2. Use of Third-Party Payment Providers

  • Payments may be processed via third-party payment processors.


9.3. Anti-Money Laundering Checks

  • We monitor transactions to prevent fraud and money laundering.
  • Suspicious transactions will be reported to the authorities.

10. System Interruptions & Errors

10.1. Service Interruptions

  • We are not liable for technical disruptions, including but not limited to:
    • Internet connection failures.
    • Server downtime or maintenance.
    • Lagging, software crashes, or interruptions affecting gameplay.
    • Disruptions caused by third-party providers (e.g., your internet service provider).


10.2. Errors & Malfunctions

  • If a software/hardware error occurs, leading to incorrect odds, bets, or payouts, we reserve the right to:
    • Void all affected bets.
    • Reclaim winnings that resulted from such an error.
    • Correct the error as soon as reasonably possible.


10.3. No Warranty of Uninterrupted Service

  • We do not guarantee that our services will be:

    • Free from errors, bugs, or defects.
    • Continuously available without interruptions.
    • Compatible with all devices and browsers.

  • If you encounter technical issues, we encourage you to report them to Customer Support.


10.4. Responsibility for User Equipment

  • You are solely responsible for ensuring that your device, internet connection, and software meet the technical requirements for accessing our platform.


10.5. Impact of System Malfunctions on Gameplay

  • In the event of a major system malfunction, all:
    • Pending bets will be canceled.
    • Gameplay results may be reversed if impacted by the issue.
    • Refunds will be issued at our sole discretion, if applicable.


10.6. Fair Play & Security Measures

  • We reserve the right to:
    • Suspend gameplay during system malfunctions to ensure fairness.
    • Conduct security checks to prevent fraud or unauthorized system access.
    • Void winnings obtained through system errors, glitches, or exploits.


10.7. User Acknowledgment of Risk

  • By using our services, you acknowledge that:
    • System issues may occur despite our best efforts.
    • We are not responsible for technical failures beyond our control.
    • Gameplay progress may be lost in the event of a malfunction.


10.8. Resolution of Disputes Due to Errors

  • If you disagree with the outcome of a game due to an error, you may:
    • Contact Customer Support with relevant details.
    • Provide evidence such as screenshots, transaction history, or error messages.
    • We will investigate and resolve the issue in accordance with our policies.


10.9. Casino’s Right to Modify or Suspend Games

  • We reserve the right to:
    • Modify, suspend, or remove games at our discretion.
    • Correct errors in odds, bet placements, payouts, or game mechanics.


10.10. Liability Disclaimer

  • We shall not be held responsible for:

    • Any financial losses resulting from service interruptions.
    • Missed bets or lost winnings due to connectivity issues.
    • Gameplay disruptions caused by user hardware/software failures.

  • If you experience any issues, please reach out to Customer Support for assistance.

11. Rules of Play, Refunds, Bonuses, and Cancellations

Determination of Winners

  • The winner of an event is determined based on the official result at the time of settlement. Any later protests or overturned decisions will not affect wagers.
  • All results are final after 72 hours. Corrections will only be made within this period for human or system errors.


Account Transactions

  • Customers are responsible for their transactions. Once a bet is placed, it cannot be changed or reversed.
  • We do not accept claims for missing or duplicate wagers. Customers should review their transactions after each session.


Market and Product Availability

  • We reserve the right to remove or modify any market, event, or product at any time.


Bonus and Promotion Terms

  • By playing at Big Dollar Casino, you agree to all Bonus, Tournament, and Promotion Terms & Conditions.
  • Bonus terms are subject to change. Players must regularly check for updates.


Eligibility for Bonuses and Promotions

  • Employees and immediate family members of The Genesys Club and associated companies are not eligible for bonuses or promotions.
  • A free player bonus can only be claimed once per person, household, IP address, and shared environment (e.g., universities, schools, public libraries).


Deposit and Withdrawal Rules for Bonuses

  • Players must make a real-money deposit before withdrawing any winnings from free bonuses, free spins, or loyalty points.
  • No withdrawals are allowed while a bonus with withdrawal restrictions is active.


Bonus and Free Spin Restrictions

  • Players can only claim one free bonus per account without making a deposit.
  • Deposit match bonuses must be claimed within five (5) minutes of a deposit or while 75% of the deposit remains in the account.
  • Deposit bonuses of 101% or higher have a maximum withdrawal limit of $1,000.
  • Free bonuses, free spins, and tournament wins have a maximum withdrawal limit of $100.
  • Free spin winnings must be played before wagering the deposit.


Bonus Wagering Requirements

  • Different games contribute differently toward wagering requirements:
    • Slots / Keno / Scratch Cards – 100%
    • Roulette / Three Card Poker – 50%
    • Baccarat – 25%
    • Video Poker – 10%
    • Blackjack / Craps – 5%
  • Bonus money from no deposit offers must be wagered 60 times before a withdrawal is allowed.
  • Bonus money from match offers must also be wagered 60 times.


Example Calculation
Deposit $100 and receive a 100% match bonus → Bonus amount = $100
Required wagering: $100 x 60 = $6,000

Restrictions on Bonus Redemptions

  • Only one (1) deposit match bonus can be claimed per deposit.
  • Players must claim the match bonus before placing any bets with their deposit.
  • Players cannot redeem two non-deposit bonuses in a row—a minimum deposit of $20 is required between non-deposit offers.


Sequential and Alternative Bonus Offers

  • Sequential offers must be claimed in order as provided.
  • Alternative offers allow players to choose only one from multiple options.


Other Bonus Rules

  • Deposits must be wagered at least once (1x) before a bonus can be credited.
  • All promotions follow Eastern Standard Time (EST), GMT +2.
  • Personalized promotional offers are only valid for the specified player/account.
  • Bonus offers sent via email, text, or mail are non-transferable.


Bonus and Promotion Abuse

  • Any player suspected of bonus abuse will have their bonuses revoked, and winnings voided.
  • We reserve the right to audit withdrawals and reclaim funds from failed audits.
  • Accounts may be closed if registration details are false or misleading.
  • Promotional offers may be canceled at our discretion.


New Player Welcome Bonus

  • New players qualify for the first deposit match bonus advertised on the website.
  • A minimum deposit is required to claim the bonus.
  • Wagering requirements: 60x the bonus amount before withdrawal.
  • Players can only claim the welcome bonus once per person, IP address, and household.
  • The casino reserves the right to adjust or revoke the offer if abuse is detected.


Game Medal Promotions

  • To qualify, players must deposit at least $20 on the day they win a medal.
  • Medals cannot be won using free money, bonuses, or free spins.
  • Bonus prizes from medal promotions must be wagered 60 times before withdrawal.
  • If a player wins medals on multiple days, total winnings may be doubled.
  • The maximum withdrawal for medal bonuses is $100.


General Bonus and Promotion Terms

  • All bonuses must be claimed within the promotional period—they will not be credited automatically.
  • Hedging or unfair betting strategies to manipulate the system are strictly prohibited.
  • Collusion (working with other players to gain an unfair advantage) is not allowed.
  • We reserve the right of admission and may close accounts if suspicious activity is detected.


Progressive Jackpot Winnings

  • Any progressive jackpot winnings from bonus funds will not be paid out.

12. Communications and Notices

  • All communications and notices from you to us must be sent via the Customer Support form on the website.
  • All communications from us to you will be sent either via email to your Registered Email Address or posted on the website. The method of communication will be at our discretion.
  • Communications must be in English and sent from your Registered Email Address.
  • By agreeing to these Terms, you consent to receive promotional emails from Big Dollar. You may opt out at any time by contacting Customer Support.

13. Matters Beyond Our Control

  • We are not responsible for delays or failures in service due to Force Majeure events beyond our control, including:

    • Natural disasters (acts of God)
    • Strikes, trade disputes, or labor conflicts
    • Power failures
    • Government actions or restrictions
    • Telecommunication service disruptions
    • Any third-party failures affecting the service


    In such cases, we reserve the right to cancel or suspend services without liability.

14. Liability

  • We are not liable for any foreseeable losses or damages unless we breach legal duties, such as causing injury or death through negligence.
  • We are not responsible for issues beyond our control, such as network disruptions, system errors, or user equipment failures.
  • In case of liability, our maximum compensation is limited to:
    • The total value of bets placed on the affected wager, or
    • $500 (or equivalent in your currency), whichever is lower.
  • We strongly recommend:
    • Checking compatibility of your device before using our services.
    • Installing anti-virus software to protect against security threats.

15. Gambling by Underage Players

  • If we suspect that you were under 18 years old (or below the legal age in your jurisdiction) when placing bets, your account will be locked and investigated.
  • If confirmed, the following actions will be taken:
    • All winnings will be forfeited and donated to the Gaming Commission.
    • Any winnings already paid out must be returned to us.
    • Deposited funds may or may not be refunded, at our discretion.
  • If you are over 18 but below the legal gambling age in your location, the same rules apply.
  • Fraudulent attempts to bypass this policy will result in legal action.

16. Fraud

  • We take fraud, dishonesty, and criminal activity seriously and will impose criminal and contractual penalties on offenders.
  • Payments will be withheld if fraudulent activity is suspected.
  • Any losses or damages we suffer due to fraudulent actions will be recovered from the offender.
  • Accounts involved in fraud may be reported to law enforcement and regulatory authorities.

17. Intellectual Property

  • Unauthorized use of our name, logo, trademarks, or trade dress may lead to legal action.
  • We own all rights to our systems, technology, and software. You may not:
    • Use our brand assets for commercial purposes.
    • Copy, scrape, or modify any web content.
    • Use automated tools to monitor, collect, or manipulate data from our services.
  • Violation of intellectual property rights may lead to civil and criminal penalties.

18. Your License

  • We grant you a limited, non-transferable, and non-exclusive license to use our services for personal, non-commercial purposes.
  • You may not:
    • Modify, publish, sell, or redistribute our content.
    • Use data scraping, bots, or other automated tools.
    • Merge or repurpose our content for commercial gain.
  • Unauthorized use may result in legal action.

19. Your Conduct and Safety

  • We prohibit illegal, harmful, or unethical behavior on our platform. If you engage in any Prohibited Behavior, we may:

    • Terminate your account immediately.
    • Report you to law enforcement.
    • Take legal action against you.

    Examples of Prohibited Behavior:

    • Sharing false, misleading, or unlawful information.
    • Engaging in criminal activity (e.g., fraud, identity theft).
    • Harming minors or violating privacy rights.
    • Posting threatening, abusive, or obscene content.
    • Hacking, modifying, or disrupting our services.
    • Using bots, scripts, or automation tools to cheat.
    • Engaging in spam, phishing, or fraudulent advertising.
    • Creating fake accounts or impersonating others.

20. Links to Other Websites

  • The Service may contain links to third-party websites that are not owned or controlled by us.
  • These links are provided only for convenience, and we do not monitor, verify, or endorse their content.
  • We are not responsible for their availability, accuracy, or security.
  • Before using any external website, we recommend reviewing their privacy policies and terms of use.

21. Complaints

  • If you have concerns or questions, contact our Customer Service Department via the website and use your Registered Email Address.
  • We are not liable for any complaints or actions taken in response to them.
  • If you dispute a bet settlement, you must submit a complaint within three (3) days of the bet being decided.
  • Our team will attempt to resolve disputes within 28 days of receiving your query.
  • If a resolution cannot be reached, the case may be escalated to management.
  • All complaints and disputes will remain confidential during and after resolution.
  • If you are not satisfied with our resolution, you may escalate the issue to the relevant Commission.

22. Assignment

  • You cannot transfer or assign your rights or obligations under these Terms without our written consent.
  • We may assign our rights and obligations to a third party without your consent, provided they maintain a similar level of service.

23. Severability

  • If any part of these Terms is found to be unenforceable or invalid, it will be modified to reflect the original intent as closely as possible.
  • The rest of the Terms will remain valid and enforceable.

24. Breach of These Terms

  • If you violate any material part of these Terms, we may:
    • Suspend or terminate your account.
    • Refuse to provide services without prior notice.
  • If such action is taken, you will be notified promptly.

25. General Provisions

Term of Agreement

  • These Terms will remain in effect as long as you use the Service or have an active account.
  • They will still apply even if your account is terminated for any reason.


Gender and Number

  • Terms used in singular also apply to plural, and vice versa.
  • Words referring to one gender apply to all genders.
  • References to persons include individuals, partnerships, organizations, and corporations.


Waiver

  • If we do not enforce a term immediately, it does not mean we waive our right to enforce it in the future.
  • Any waiver must be in writing and signed by us.


Acknowledgment

  • By using the Service, you confirm that you have read, understood, and agreed to these Terms.
  • You waive any future claims that contradict anything in these Terms.


Language

  • If there is any discrepancy between the English version of these Terms and any translated version, the English version will be considered correct.


Governing Law

  • These Terms are governed by the laws of England and Wales.


Entire Agreement

These Terms form the entire agreement between you and us.

They replace all previous agreements regarding the use of the Service.

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