Privacy Policy

At Big Dollar Casino, we are committed to safeguarding your privacy and ensuring the security of your personal data. We continually monitor developments to maintain a safe and secure gaming environment.

If this Privacy Policy is translated into another language and there is any inconsistency, the English version will be the authoritative reference.

This Privacy Policy explains:

What personal information we collect
How we collect and use this data
How we protect your information
Your rights regarding your personal data

By using our website or services, you consent to the collection and use of your Personal Information as outlined in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Collection of Personal Information

To provide online casino gaming services, we collect certain Personal Information, including but not limited to:

Identity Information: Full name, date of birth, physical address, email, phone number.
Payment Details: Credit/debit card details, bank account information, and transaction history.
Account Information: Login credentials, game session history, website interactions, and customer support communications.
Device Information: IP address, browser type, operating system, and location data.
Third-Party Data: Verification data from financial institutions and fraud prevention agencies.

How We Collect Personal Information:

When you register an account on our website.
When you make deposits or withdrawals.
Through customer support interactions via email, phone, or live chat.
When you participate in promotions, surveys, or competitions.
Through third-party identity verification services.

Why We Collect This Information:

To verify your identity and prevent fraud.
To process transactions securely.
To comply with legal and regulatory obligations.
To provide a personalized gaming experience and optimize our services.
To improve customer support and respond to inquiries efficiently.

2. Data Security & Protection

We implement strict security measures to protect your Personal Information:

128-bit SSL encryption to secure transactions.
Firewall protection to prevent unauthorized access.
Multi-factor authentication to protect user accounts.
Strict internal access control—only authorized personnel handle sensitive data.

Despite our efforts, no online system is completely impenetrable. If you suspect unauthorized activity on your account, please contact us immediately.

3. Payment & Verification Process

To ensure secure transactions, we require identity verification. Players must provide:

A valid government-issued ID (passport, driver’s license, or national ID card).
A copy of the credit/debit card used for deposits (masking the middle 8 digits and CVV for security).
Proof of residential address, such as a utility bill or bank statement.

These verification documents are mandatory for first-time withdrawals and high-value transactions. Failure to provide them may delay or prevent withdrawal processing.

4. Responsible Data Sharing

We do not sell, rent, or trade your Personal Information. However, we may share your data with:

Affiliated companies within our corporate group.
Payment processors for secure deposit and withdrawal transactions.
Fraud prevention and regulatory agencies to detect and prevent illegal activities.
Third-party service providers who assist in maintaining our platform (e.g., customer support, IT security).

In cases of suspected fraud or legal investigations, we reserve the right to disclose relevant information to law enforcement agencies and regulatory authorities.

5. Cookies & Tracking Technologies

We use cookies to enhance your experience and improve our services. Cookies help us:

Remember your preferences for a seamless experience.
Track your activity to enhance security and prevent fraud.
Improve website functionality and personalize content.

Types of Cookies We Use:

Session Cookies: Temporary cookies that expire when you close your browser.
Persistent Cookies: Stored on your device to remember login details and preferences.
Third-Party Cookies: Used for analytics and advertising purposes.
Flash Cookies: Stored during gameplay for a smoother gaming experience.

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Marketing & Promotional Communication

By creating an account, you agree to receive promotional emails, SMS, or phone notifications about:

Exclusive bonuses & offers
New game releases
Special promotions & events

Opting Out:
You may unsubscribe from marketing communications at any time by:

Clicking the “Unsubscribe” link in emails.
Contacting our support team at support@betbigdollar.com.

Even if you opt out, we may still send you transactional or service-related emails regarding your account.

7. Data Retention & Your Rights

We retain your data for as long as necessary to fulfill our legal obligations, typically for at least 5 years after account closure.

Your Rights Include:

Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate personal details.
Deletion: Request deletion of your data (subject to legal and regulatory requirements).
Restriction: Limit processing of your personal information.
Objection: Withdraw consent for marketing communications.

To exercise these rights, contact support@betbigdollar.com.

8. Underage Gambling Policy

Big Dollar Casino strictly prohibits underage gambling. Players must be 18+ or of legal gambling age in their jurisdiction.

Parental Controls & Safeguards:

Use parental control software (e.g., Net Nanny, Cyber Patrol).
Never share account login details with minors.
Enable password protection on devices with gambling access.

If we suspect underage gambling, we reserve the right to suspend or terminate the account and report the violation to authorities.

9. Updates to the Privacy Policy

We may update this Privacy Policy periodically to reflect:

Legal or regulatory changes
Security improvements
New services or features

Any updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

For any questions, concerns, or privacy-related inquiries, contact our Customer Support team:

📧 Email: support@betbigdollar.com
📞 Toll-Free: 1-888-595-5835

We encourage all users to review this Privacy Policy regularly and reach out if they have any concerns.

Your privacy and security are our top priorities at Big Dollar Casino!